Patients praise emergency same-day appointments and the quality of dental work itself, with a few noting clean spaces and Medicaid acceptance. Front desk chaos dominates complaints: double-booked slots, missed records between locations, inconsistent appointment times sent via text, doors locked at posted hours, and staff who are snippy or dismissive when answering phones and handling check-ins.
The practice struggles with organizational systems. Multiple reviewers waited over an hour with no updates, showed up to closed doors despite confirmation texts, or were told X-rays were already done after scheduling a cleaning. When dentists appear in reviews they earn praise; when front-office staff appear they create friction that overshadows the care itself.
Recent shift: Strong recent spike in low ratings and operational complaints in the past month; most negative reviews cluster in the last 4-6 weeks with themes of schedule failures and communication breakdowns.
Patients consistently praise Dr. Gill's calm confidence and the team's warm, patient approach, especially for anxious cases. Wisdom tooth extractions and implant consultations are described as painless and well-explained; the facility is noted as clean and welcoming, though waits can run long.
Dr. Fox and his team have built a practice where dental anxiety dissolves. Reviewers repeatedly praise the gentleness of care, the warmth of every staff member, and how quickly appointments move without sacrificing attention. One patient who struggled with fear for life found the practice transformative; another got dentures relined in under ten minutes. Insurance acceptance and clear communication about coverage add practical appeal. Named staff earn consistent mentions: hygienists Amanda and Sam stand out for listening carefully and explaining options. The office culture feels family-run and genuine, not corporate. Even a three-star review acknowledged the quick, painless work. This is where people who dread dentistry stop dreading it.
Patients consistently report exceptional experiences across preventive care, cosmetic work, and implant procedures. Staff members (Dr. Zach, Dr. Elizabeth, hygienists like Mallory, and front desk) earn specific praise for making visits comfortable and stress-free, with even dental-phobic patients feeling heard and cared for. Reviewers highlight thorough cleanings, quick emergency scheduling, and attention to detail in complex cases like extractions and implants. The practice offers amenities like ceiling TVs and handles insurance, with patients noting they leave with noticeably cleaner teeth and greater confidence in their smile.
Last updated 2026-07-18