Strong personal care and attentiveness earn consistent praise from long-term patients and referrals from those relocating. However, a pattern of disputed diagnoses and treatment complications (including cavities later found to be nonexistent, nerve damage during filling, and poorly fitting dentures over $5,000) raises concerns about clinical judgment and accountability. The office is Google-verified with 4.7 stars across 330 reviews, but the mix reflects both devoted followers and cautious second-opinion seekers.
Patients consistently report feeling heard and respected, praising dentists by name (Tormey, McDermott, Marquette) for patience and explaining procedures clearly. Staff attention and modern equipment like handheld X-rays make visits relaxing, though one reviewer noted that flexible billing options would help during emergencies.
Patients consistently report feeling genuinely heard and comfortable under Dr. Cash's care. Staff show attentiveness and clinical depth, from emergency response to complex crown work that avoids unnecessary root canals. Weighted blankets and a relaxed spa-like atmosphere help even long-time dental-phobic patients feel at ease. One patient's frustration about scheduling highlighted occasional gaps: a routine cleaning postponed for deeper scaling, then delayed again during a splint fitting appointment. Clear upfront communication about visit scope and estimated time would likely prevent these conflicts in a practice otherwise marked by warmth and skill.
Emergency appointments often come through same day, with staff managing anxiety effectively through patience and clear communication about what's happening. Dr. Chapman is noted for precise work, attentive jaw positioning for complex cases, and follow-up calls. The main caveat is payment: they do not accept Medicaid, and at least one reviewer felt turned away abruptly because of it.
Last updated 2026-07-18