Many patients praise the staff as genuinely warm and professional, with doctors who solve problems quickly. However, serious complaints about botched extractions, billing practices that allegedly bypass insurance, and aggressive payment demands overshadow positive visits for basic checkups.
Recent one-star reviews cite incomplete tooth removal, dentures requiring repeated adjustments, and billing coded to evade insurance coverage. Staff niceness recurs in praise, but service quality and financial transparency emerge as real concerns for complex work.
Recent shift: Recent spike in serious complaints: two critical one-star reviews posted in the last two days alleging billing fraud and incomplete procedures, followed by the business reportedly refusing to return calls after a patient's insurance company contacted them directly.</shifts> </invoke>
Review evidence is limited. The business offers dental implants and cosmetic prosthodontic services and operates in Simpsonville.
Most patients describe Dr. Bruce as calm and unhurried, fitting treatment to both clinical need and budget. One serious complaint from a pediatric extraction four months ago raised concerns about pain control and dismissal of a child's distress during an emergency case; the business apologized with a gift card but the incident left lasting anxiety impact.
Patients consistently report feeling welcomed and cared for, with Dr. Bayer and his team known for taking time to listen and explain procedures thoroughly. Staff including hygienists Kari and Geu are named as compassionate and skilled, and the practice regularly accommodates emergency cases within 24 hours. Multiple reviewers praise the practice for deploying latest technology and delivering results they trust over years of loyalty. One recent complaint alleged the doctor failed to introduce himself and appeared money-focused, though this contrasts sharply with the 96% five-star rating and repeated mentions of honest, dependable care.
Last updated 2026-07-18